Privacy Policy

This Privacy Policy describes how Kreate collects, uses, and discloses your Personal Information when you visit or make a purchase from the Platform. Kreate is owned and operated by Crowdpouch Marketing Services Pvt Ltd, a company incorporated under the laws of India, with its registered office in Bangalore, India.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

When you visit the Platform, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

• Account Information: Name, email address, phone number, and password.
• Order Details: Billing address, shipping address, and order history.
• Payment Information: Transaction details processed via our secure payment partners.
• Browsing Data: Device information, IP address, time zone, and cookies.

We use the information we collect to provide our services to you, fulfill orders, and communicate with you.

• Communication: Vendor and buyer email addresses are used for internal communications, order updates, and marketing purposes only.
• Privacy Commitment: We do NOT share email addresses or personal contact information with other parties for commercial benefits or third-party marketing.

We use tracking tools and analytics services to understand user behavior and improve our platform.

• Cookies: We use cookies to remember your preferences and cart items.
• Session Data: We analyze session data to optimize site performance and user experience.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

• Shipping Partners: We share necessary data (name, address, phone) with third-party logistics partners solely to fulfill order delivery, returns, and pickups.
• Payment Processing: Payment data is processed by Razorpay, our third-party gateway. Kreate does not store your debit/credit card details on our servers.
• No Commercial Sale: Data is NOT sold or shared for commercial purposes with any other third parties.

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

If you would like to exercise this right, please contact us through the contact information below. We do not discriminate based on gender, age, race, religion, caste, or creed on our platform.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: